Privacy Policy

Twizax Inc. is the owner and operator of this website ("we," "our," "us," or the "Company"). We are aware of and respect your privacy. Your internet experience should be enjoyable and secure.

This privacy statement (the "Policy") is a legal agreement between you, as a site user, and the company, as the site owner. It governs the information you give us or that we learn about you when you use this website (the "Site"). You can learn more in the policy about how we might gather, utilise, and in certain cases share this information. You should carefully study the terms of service and this privacy notice before using these services since our policies do not apply to third-party websites that are linked to our site and may have different service offers.

Compilation of Information
Most of the time, you don't have to say who you are or give any personal information to visit the site. By checking this box, you agree that we can get and use your personal information for the reasons listed in this policy.

If you want to register and are at least 11 years old, we will gather and process the following information from you (collectively referred to as "Personal Information").

Information you give us by filling out forms, in part

a) This includes unique identifiers such as preference data such as favourites lists, transaction history, financial data, and contact information such as name, email address, mailing address, and phone number, if applicable.

b) Information you provide in letters sent to us directly (including via e-mail).

c) data that you submit by leaving comments on our blogs.

d) Each time you view our site, your browser automatically reports information about logs. Your web browser sends certain information to our servers whenever you use the site, which our servers automatically record. These server logs may have information about your web request, Internet Protocol (IP) address, browser type, referring/exit pages and URLs, clickthrough rates, domain names, landing pages, pages seen, and other similar information. We use this information, which does not identify specific people, to study trends and make demographic data about the user base as a whole. We do not link this automatically collected data to any personally identifiable information.

e) We may use a cookie file that is kept on the hard drive of your computer to gather data about your general internet usage. Cookies enable us to enhance our website and provide more individual services. Cookies allow us to:

                                 i.            to calculate the volume and usage patterns of our users.

                                ii.            to keep track of your preferences and enable us to tailor our website to your interests.

                              iii.            to make your searches quicker.

f) to identify you when you visit our site again.

Information Utilization
We use the data we gather for a variety of things, such as:

a) To deliver, customize, maintain, and improve our goods and services, such as providing customer service and other services and features that let you customize your Twizax account.

b) To meet our obligations under any contracts we may have with you and to give you the information and services you need.

c) For internal operations, such as troubleshooting, data analysis, testing, research, statistics, and surveys, as well as to run our Twizax platform and make it safer.

d) To tell you about services that we think are similar to the ones you already use, that you have shown interest in, or that may be of interest to you, like special offers. If you're a registered user, we'll get in touch with you electronically (by email, push notifications, SMS, or phone) to let you know about these services.

e) To better understand our users (what they do with our services, what features they enjoy, how they use them, etc.), process and finish your transactions, provide special offers, offer customer support, and process and respond to your inquiries.

f) To make reports and data about our users and how they use our services, look at them, and do research on them.

g) To enable you to engage with any interactive elements of our services; or

h) To deliver relevant advertising to you and to measure or comprehend the efficacy of the advertising we serve to you and others,

i) To remind you to finish payments so you may access the course, as well as to remind you about any class timing changes, reschedules, or cancellations.

For the reasons listed above, we may combine the information you give us with information about you that we get from other places. Also, we reserve the right to make your data anonymous and/or unidentifiable if we get it from the services or other ways, like using third-party web analytics tools. So, this policy doesn't put any limits on how we can use or share information that has been combined or stripped of information that could be used to identify it. We are free to do so.

We look at the Twizax Platform's log files, which may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, pages visited, applications closed, operating system, date and time stamps, and clickstream data. This aids in website administration, user behaviour analysis, product and service improvement, and demographic data collection about our user base as a whole.

Privacy of children
We are devoted to safeguarding children's internet privacy. This website is just for visitors who are older than 13. We never purposefully gather financial information from kids.

Billing
If you use or provide services on a site for which we have set up a billing system, we will need more information from you to process and collect billing information. For instance, to send payments, we could gather your mailing address.

Cookies
When a user visits our site, software tags known as "cookies" are used to recognise them. Cookies are used to improve service performance and remember user preferences. We never rent, sell, or disclose the data we gather through cookies to third parties. Users who choose to block their web browser's cookie acceptance may still be able to view our site but may have trouble using our service.

We make use of both persistent cookies and session ID cookies. As soon as your browser is closed, a session ID cookie expires. A persistent cookie stays on your computer's hard disk for a long time. You can delete persistent cookies by following the steps in your Internet browser's "help" section. Thanks to persistent cookies, we can keep track of our users' interests and make our site better for them.

This privacy statement only applies to how our site uses cookies; it does not apply to how any advertisers use cookies.

Third-party cookies: To better manage and maintain our website and its quality, we may occasionally work with third parties to collect and analyse non-personally identifiable usage and volume statistical data from visitors to it. These third parties might employ cookies to monitor visitor behaviour. These cookies won't be employed to link specific website visitors to any personal information. All of the information that these third parties collect on our behalf is only used to tell us how people are using the site. It is not given to anyone else.

Online Beacons
A "web beacon" is an electronic file that can be on a web page. This file lets a website know how many people have visited it or accessed certain cookies. Web beacons may be used in the following ways by us:

• We use web beacons on the site to keep track of how users move around and to identify users by looking at their cookies.

 Having access to our cookies enables us to tailor your user experience.

 In general, a web beacon can be any file that is included in a web page, including an advertisement banner.

Links to Outside Websites
On our site, you can sometimes find links to and from the sites of our linked merchants, partner networks, affiliates, and other third parties. The fact that there is a link does not mean that we support the third-party website, its owner, or any of its content. Please be aware that if you use a link to access one of these websites, that website may have its own privacy rules and that we have no control over those policies or that website. Please read these policies and the terms of these sites before you give them any information.

Data Logs
We keep log files of the traffic to our website. No data gathered in these log files is connected to personal information by us. Log files are used to manage traffic volumes and IT needs for dependable service. Browser types and IP addresses are among the data gathered.

Security
We store all the data you give us on our secure servers. As a registered user with an accounting account, it is your job to keep your password safe. We implement commercially reasonable precautions to protect your personal information provided to us from loss, theft, unauthorised access, disclosure, reproduction, use, or modification, both during transmission and after we receive it. There is no completely secure way of doing electronic storage or transmission via the Internet. So, even though we make every effort to use commercially reasonable safeguards to protect your personal information, we cannot be held responsible for any information disclosure caused by transmission errors, unauthorized third-party access, other third-party acts, or acts or omissions that are beyond our reasonable control. You also agree that you won't hold us accountable for any security breach unless it was the result of our willful misconduct or gross negligence. If we find out about a security system breach, we may try to send you an email so you can take the right steps. If you use this site or send us personal information, you agree that we can contact you electronically about security, privacy, and operational problems related to your use of this site. If a security breach happens, we might publish a notice on our website. In some situations, we might also send you an email at the email address you gave us. Depending on where you live, you may have the right to get written notice of a security breach.

Information Retention
As long as they are active customers or users of our products and services, as well as long as it is allowed by law, we will retain users' personally identifiable information.

Revealing Private Details
When you buy a Twizax course, we might ask you to leave a review. If you do, your review will be posted on our website, in photos and videos, or on one of our social media channels like Facebook, YouTube, or Flickr. You should know that your personal information could be used without your permission to send you marketing emails. Since you chose to share your personal information, we can't be held responsible for it.
You can open a support ticket from your Twizax login if you don't want your photos or testimonials to be used on our website or our social media pages.

Corrections to Personal Information
If you believe that the data, we are holding is inaccurate or lacking, please get in touch with us. Create a support ticket using your Twizax login, please.

Linking
Links to other websites may be found on this website. The privacy policies of any such sites are outside the company's control and cannot be controlled. Before giving any website your personal information, you should read the website's privacy statement.

Emails: We may send you some promotional emails if you decide to sign up for our products and services. Emails that promote both our products and services and those of our users and affiliates are called promotional emails. You can opt out of receiving promotional emails from us at any time by clicking the "unsubscribe" button at the bottom of any of our emails if you do not want to.

The headquarters of the (A)

The headquarters of Data Transfer Company are in Canada, and we have offices, businesses, and service providers all over the world. As a result, we and our service providers may transfer, store, or access your personal information in countries that might not offer the same level of data protection as your home country. We will make sure that your personal information is protected in the right way in the countries where we process it. If you live in the EU, we protect the transfer of your personal information to countries outside the EU by using several intercompany agreements based on the common contract provisions allowed by EU law. You have the right to request a copy of these agreements by getting in touch with us as indicated below.

Access to Personal Information
When we collect or use personal information, we rely on your permission to improve the user experience, offer optional services or features, or get in touch with you.

Withdrawal of approval

We think that we only have the right to see or use your personal information when we have your permission to do so. Any time we rely on your consent, you always have the option to revoke that consent.


Erasure

Upon your request, we will also remove all of your data from our records. with the caveat that we reserve the right to say no to your request if we think it would hurt the rights of others to free speech and information or if it would break any local laws.

Obtaining access to personal data
We pledge to be open and honest about the personal information we store. You can ask us to share any personal information we have about you, and we will comply.

Rectification
You have the option to request a correction if you believe that any of the personal information that we hold is incorrect.

We reserve the right to turn down requests that are too hard to handle, are pointless or annoying, or could put the privacy of others at risk. You can get in touch with us or our data protection officer using the information below to ask to use any of these rights.

Additionally, you can use "my account," "my profile," or a similar function on our website to change your personal information. You can also delete other files or data you've saved by logging in and using the tools for deletion.

Opinions and grievances
EU users have the right to object to how we handle their personal information.
Additionally, users in the EU have the right to complain about how we have handled their personal information.
If you have a complaint or disagreement, please open a ticket through your Twizax account.

(D) FOUNDATIONS FOR PROCESSING
We will only process your personal information in the following circumstances:

We need to use your personal information so that we can meet our obligations related to the services we offer you.
Processing your personal information is in our legitimate interest. We have a legitimate interest, for example, in using your personal information to deliver, protect, and improve our services, to keep in touch with you about changes to those services, and to let you know about new products or services.
For the company to fulfill its legal duties, processing is required. The company must follow the laws of the countries where it does business when it collects, processes, shares, and stores personal information. The company may also give information to law enforcement or third parties who ask for it, as required by law.

(E) SECURITY REQUIREMENT
We are in a good position to meet the GDPR's security obligations. Our services are supported by strong, cutting-edge organisational and technical safeguards, as well as specialised security and privacy teams.

(F) The transfer of personal data to third countries.
We will make sure that the transfer of personal information of EU users only occurs in cases where the EU Commission has determined that the relevant third country, territory, or international organisation provides a sufficient degree of protection. Even so, it must be done without any special permission.

A Legal Disclaimer
Following the law, we reserve the right to share your personal information if we think it is in the best interest of the company to do so in order to protect its assets, other legal rights, or third parties' rights or property.

The law that governs and regulates conflict resolution
Users from abroad
This website is operated in Canada. If you are visiting from a country with different rules about how to collect and use data than Canada, please be aware that you are sending your information to Canada, which does not have the same data protection laws. By supplying your data, you consent to:

·         Using your personal information for the aforementioned purposes following this privacy statement; and

·         The aforementioned transfer of your data

Also, the company doesn't give the impression that the information on the product can be used or accessed outside of the Republic of Canada. If you use or access the site from outside the Republic of Canada, you do so at your own risk and are responsible for adhering to local legal requirements.

Acquisition, sale, or insolvency
Information the company gets from you through this site is a company asset that may be transferred in conjunction with these types of corporate events, such as if the company were to ever declare bankruptcy, sell its assets to, or merge with, another organisation.

Changes to this Privacy Statement
This privacy policy may be occasionally updated by us. When we do, we'll update the Privacy Policy's "last modified" date as well. Before we make any changes to this privacy policy that would make it easier for us to use or share the personal information you have given us, we will try to get your permission first. We encourage you to look at this privacy policy often to find out how we are protecting the privacy of the personal information we collect. If you keep using this site, you are agreeing to this privacy policy and any changes to it.

Message Us
If you have any questions or concerns about our policy, please contact us by phone or by opening a support ticket through your Twizax log-in.
+1 (416) 728-0997 www.twizax.org Ontario, Toronto, Canada

Please contact grievance@twizax.org if you have a complaint about our services.

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