Terms & Conditions

1.       1. About The Company

1.1 Twizax Limited owns, runs, and takes care of www.twizax.org (the "site"), the courses you can take from the site (the "courses"), and the training services you can get on or through the site and software (the "services") (hereafter called "we," "our," "us," or "the company," depending on the situation). The "company products" refer to the site, courses, and services as a whole. You agree to the terms and conditions in these terms of use (the "Terms") if you (a) use or access the company's products, such as streaming, accessing, or using the software, or (b) pay for yourself or someone else to use or access the company's products.

1.2 EXCEPT WHERE PROHIBITED BY LAW, THESE TERMS CONSTITUTE A LEGALLY BINDING CONTRACT BETWEEN YOU AND THE COMPANY. BY USING THE COMPANY'S PRODUCTS, YOU REPRESENT AND WARRANT THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT ACCEPT THESE TERMS, YOU ARE NOT AUTHORIZED TO USE ALL OR ANY PORTION OF THE COMPANY PRODUCTS.

1.3 According to the Terms, "User(s)" or "You" means all site visitors, human or not, who agree to register as site users by entering registration information and who access company products through the website as registered site users. If you are a parent, guardian, or another natural person who lets a child use the company's products, you agree to act on behalf of the child to make us whole in the event of losses or claims for indemnification that would be appropriate against a child if that child weren't a child. People who are at least 13 years old are the only ones who are allowed to use this website.

1.4 You represent and warrant that you are an authorised representative of the company, entity, or organisation (each a "Subscribing Entity") using or opening an account to use the Company Products, and that you have the authority to bind that Subscribing Entity to these Terms. You also agree to be bound by these terms on behalf of such a subscribing entity.

2.     Privacy

2.1 Any personal information submitted in connection with your use of the site is subject to our privacy policy, which is available at Privacy Policy (twizax.org) the terms of which are hereby incorporated into these terms by reference. Please review our privacy policy to understand our practices.

2.2 The user may get access to certain confidential information ("Confidential Information"), such as technical, contractual, product, pricing, and other valuable information that should be thought of as private. The user acknowledges and agrees to hold all confidential information in strict confidence. Title and all interests in all confidential information shall be vested in the company. The User’s obligations regarding confidential information will survive the termination of these Terms of Use following the clause on ‘Termination’ below. The user agrees that its duties under this clause are fair and necessary to protect the company's business. The user also agrees that monetary damages would not be enough to make up for any breach of any covenant or agreement set out here. So, the User agrees and acknowledges that any such violation or threat of violation will cause irreparable harm and injury to the company and that, in addition to any other remedies that may be available in law, equity, or otherwise, the company shall be able to get injunctive relief against any threatened breach of these terms or the continuation of any such breach.

3.        General

3.1 The company's products let users learn through live and recorded lessons, tutoring, and learning services that are made possible by our own software. The services include, without limitation, facilitating and hosting courses and taking feedback from users.

3.2 You understand and agree that these terms are agreed to in exchange for your use of the company's products and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged.

3.3 Changes to these Terms. The Company has the right to change these Terms at any time, for any reason, and without giving you any other notice than by posting the new Terms on the Site. Any revisions to the Terms are effective upon posting. The terms will be identified as of the most recent date of revision. You should visit this page regularly to ensure your continued acceptance of these terms. Your continued use of the company's products after any revision to these terms constitutes your binding acceptance of the revised terms. Notwithstanding the preceding sentences of this section, no revisions to these terms will apply to any dispute between you and the company that arose before the date of such revision.

3.4 The Evolving Nature of Services: The company's products are new and subject to change at any time. We are continually looking to improve the company products, but if you are at any time dissatisfied with the company products, then your sole remedy is to discontinue the use of the company products.

3.5 Electronic Notices: By using the company products or talking to us, you agree that we can talk to you electronically about security, privacy, and administrative issues related to your use of the company products. If we find out about a security system breach, we may try to send you an email or post a notice on the site to let you know.

4.        Connectivity Costs and Equipment

4.1 You are solely responsible for all service, internet, telephony, and/or other fees and costs associated with your access to and use of the Company Products, including, but not limited to, any data charges imposed by a wireless carrier or Internet service provider, and for getting and keeping all telephone, computer hardware, and other equipment needed for such access and use.

4.2 The company's products are made available to users through systems that were made by the company itself. There may be technical or other problems with these systems, and computer and communication hardware could stop working. Also, the company keeps improving and updating these systems to keep up with how much the site is used. The company may also add new features and functions to its products, which could require it to create or license new technologies. When more people use the site or when new features or functions are added, there may be unplanned system disruptions, slower response times, a drop-in customer service, and delays in reporting accurate financial information. The user agrees that the company will not be liable to the user or any third party who makes a claim on the user's behalf for any of these types of failures.

5.        Fees and Taxes

5.1. Accessing the site and browsing courses is free of charge. The company, on the other hand, reserves the right to change its fee policies at any time and for any reason, including charging for access to the site. However, you won't have to pay the new fees until you agree to them.

5.2 Unless otherwise stated, all fees are quoted in United States dollars. You are responsible for paying all fees and taxes related to the site as soon as possible using a valid payment method that the company accepts at its own will. If your payment method fails or your account is past due, then we may collect fees owed using other collection mechanisms. This could mean charging other payment methods we have on file or hiring a collection agency or a lawyer. We could also stop you from using any company products until you pay any money you owe to the company.

6.        General Disclaimer

6.1 We don't have a way to control the comments or discussions that people post on the Site, so we can't make any promises about how reliable, valid, accurate, or honest they are. You also understand that by using the site, you may be exposed to Submitted Content that you may consider offensive, indecent, or objectionable. You hereby agree to indemnify and hold the company harmless from and against any claims, notices, and actions that you may have arising out of your access to or use of any Submitted Content.

6.2 Those who choose to access or use the company products from other locations, including outside India, may do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Access to or use of the company products from jurisdictions where the contents or practices of the company products are illegal, unauthorized, or penalized is strictly prohibited.

7.        Conduct

7.1 You shall only access the company's products for lawful purposes. You are solely responsible for your knowledge of and adherence to any laws, rules, and regulations regarding your use of the company's products. You agree not to use the company products or the company content (as defined below) to recruit, solicit, or otherwise contact in any way instructors or potential users for employment or contracting with a business not affiliated with us without our prior written permission, which we reserve the right to withhold in our sole discretion. You accept full responsibility for any meetings or contacts you have with instructors or other users of company products. You should be careful before meeting any instructor or other user in person and should only do so in public. Remember to always be safe.

8.        Specific Obligations of Users using the Site

8.1 As a user, you agree that:

8.1.1 Before you use the site or sign up for a course, you have read, understood, and agreed to be bound by the pricing information (see "Pricing" below).

8.1.2 If you are under the age of 18, you have permission from a parent or legal guardian to use the site or sign up for a course.

8.1.3 You also agree that you will not do any of the following on or through the company's products.

8.1.3.1 Do not upload, post, or send any unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of solicitation (commercial or not).

8.1.3.2: Post anything that isn't appropriate, offensive, racist, hateful, sexist, sex-related, false, misleading, infringing, defamatory, or libelous.

8.1.3.3 manipulate or interfere with the Company Products; and

8.1.3.4 Reproduce, distribute, publicly display, publicly perform, communicate to the public, make derivative works from, or otherwise use and profit from any Submitted Content or other content from any Company Products without our written permission or permission from the Company.

9.        Registration and Identity Protection

9.1In order to use certain company products, you must first register and create an account, username, and password. When you sign up, the information you give us will help us offer content, provide customer service, and keep track of our network. You are the only one who needs to keep your account, username, and password (collectively, "Account") secret. You are also liable for all activities and liabilities that occur or involve your account. You must notify us (a) immediately of any unauthorized use of your account and any other breach of security, and (b) ensure that you exit from your account at the end of each course. We cannot and will not be responsible for any loss or damage arising from your failure to comply with the foregoing requirements or as a result of the use of your Account, either with or without your knowledge, before you notify us of unauthorized access to your Account. But you agree that you will be responsible for any losses we or another party suffer because of any use of your account, except for uses that happen after you tell us that someone else got into your account without your permission.

9.2 You may not transfer your account to any other person, and you may not use anyone else's account at any time. In cases where you have authorized or registered another individual, including a minor, to use your Account, you are fully responsible for (I) the online conduct of such a user, (ii) controlling the user's access to and use of the services, and (iii) the consequences of any misuse.

9.3 For additional information on how we use your information, please see our Privacy Policy.

10.     Accuracy of Account Information

10.1 In consideration of your use of Company Products, you agree to (a) provide true, accurate, current, and complete information about yourself as prompted by the Company's registration form (such information being "Your Data"), (b) maintain and promptly update Your Data to keep it true, accurate, current, and complete; and (c) comply with these Terms. If you provide any information that is untrue, inaccurate, not current, incomplete, or misleading, or if we believe that such information is untrue, inaccurate, not current, incomplete, or misleading, then we reserve the right to suspend or terminate your account and refuse or restrict all current or future use of the company's products without any liability to you.

11.     User and Submitted Content

11.1 Any materials, information, communications, or ideas that you upload, communicate, or otherwise transmit or post to us on or through Company Products ("Submitted Content") will be treated as non-confidential and subject to the license below. Submitted Content may be reproduced, distributed, publicly performed, publicly distributed, communicated to the public, and otherwise used and exploited by us for any purpose related to the delivery, marketing, promoting, demonstrating, or selling of Company Products.

12.     Copyright

12.1 You acknowledge that the software, the technology underlying the Services, and all other software, designs, materials, information, communications, text, graphics, links, electronic art, animations, illustrations, artwork, audio clips, video clips, photos, images, and other data or copyrightable materials provided or made available to you in connection with the Company Products (collectively, the "Company Content") (including the selection and arrangements thereof)

12.2 You agree that any material displayed on the Site is solely for your personal use, and you shall not, whether directly or indirectly, copy, reproduce, republish, post, upload, transmit, or distribute such material in any manner or through any medium, including by way of e-mail or other electronic means, and you shall not assist any other person in doing so. Modification of the said materials, use of the materials on any other website or networked computer environment, or use of the materials for any purpose other than personal use is a violation of the said copyrights, trademarks, and other intellectual property rights and is expressly prohibited. Unless otherwise specified, when any content is downloaded to your computer, you do not obtain any ownership interest in such content or any right to use the content for any other purpose. The company reserves all rights not expressly granted to you.

12.3 All services rendered by you as a part of this agreement are works for hire. As part of this agreement, we will work with the company to create intellectual property, which will belong to the company and only it. The entire right, title, and interest in and to all copyrights in the work; all registrations and copyright applications relating thereto; all renewals and extensions thereof; all works based on, derived from, or incorporating the work; all income, royalties, damages, claims, and payments now or hereafter due or payable with respect thereto; all causes of action, either in law or in equity, for past, present, or future infringement based on the copyrights; and all rights to the work

13.     Other Prohibited Uses

13.1 In addition, by using the company's products, you agree not to:

13.1.1 Upload or otherwise transmit to or through the Services any information or content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of any party, including by incorporating any such material in Submitted Content.

13.1.2 You can upload or send any kind of illegal, harmful, harassing, defamatory, threatening, vulgar, sexually explicit, hateful, or otherwise offensive content to or through the Services. This includes anything that can hurt or slow down the company's products or computers in any way.

13.1.3 Create a false identity or impersonate another person or entity in any way.

13.1.4   Restrict, discourage, or inhibit any person from using the company products, from disclosing personal information about a third person on or through company products or obtaining it from company products without the consent of such a person, or from collecting information about users of the company products.

13.1.5   Undertake, cause, permit or authorize the modification, creation of derivative works, translation, reverse engineering, decompiling, disassembling or hacking of any aspect of the Company Products or any part thereof, or attempt to do any of the foregoing, except and solely to the extent permitted by these Terms, the authorized features of the Company Products, or by law, or otherwise attempt to use or access any portion of the Services other than as intended by Company;

13.1.6   Gain unauthorized access to the services, other users' accounts, names or personally identifiable information, or other computers or websites connected or linked to the services.

13.1.7 Reproduce, distribute, publicly display, publicly perform, communicate to the public, sell, trade, resell, or use any part of the Company Products, the use of the Company Products, access to the Company Products, or content obtained through the Company Products for any reason other than what is specifically allowed by these Terms. This includes, but is not limited to, doing or engaging in any of the following without the Company's express written permission:

13.1.8 framing, embedding, and/or passing off Submitted Content obtained from the company products in such a manner as to present them as originating from a source other than the company products

13.1.9 copying, caching, or reformatting any Submitted Content for commercial purposes in any way, including copying to physical or electronic media to buffer delivery or converting transmissions from the company's products to alternative delivery formats.

13.1.10 Altering, defacing, mutilating, or otherwise bypassing any approved software through which the company products are made available; and using any trademarks, service marks, design marks, logos, photographs, or other content belonging to the company or obtained from the company products

13.1.11 Post, transmit, or otherwise make available any virus, worm, spyware, or any other computer code, file, or program that may or is intended to damage or hijack the operation of any hardware, software, telecommunications equipment, or any other aspect of the company products or communications equipment and computers connected to the company products.

13.1.12 Remove, disable, damage, get around, or otherwise mess with any security-related features of the Company Products, features that stop or limit the use or copying of any part of the Company Products or any content accessible on or through the Company Products, or features that limit the use of the Company Products or any content accessible on or through the Company Products.

13.1.13   Use any scraper, spider, robot, or other automated means of any kind to access the company products, except and solely to the extent permitted by these Terms and the features of the company products, deep link to any feature or content on the site, bypass our robot exclusion headers, or other measures we may use to prevent or restrict access to the site or services.

13.1.14 Interfere with or disrupt the company's products, networks, or servers connected to the company's products, or violate the networks' or servers' regulations, policies, or procedures.

13.1.15   Violate any applicable federal, state or local laws or regulations or these Terms; and

13.1.16 Assist or permit any person to engage in any of the activities described above.

14.     Refund / Swap / Batch-shift

14.1 We offer users a three-day, no-questions-asked money-back guarantee on all courses.

14.2 The refund must be requested within three days of registration.

14.3 After three days, no such request will be considered.

14.4   The 3-day, No Question Refund policy stands null in the following scenarios:

14.4.1 Any kind of content is downloaded from Twizax's learning management system.

14.4.2 If you watch more than two class recordings from Twizax's learning management system,

14.5 If we believe that you are abusing our refund policy, it will be our sole discretion to suspend or terminate your account and refuse or restrict any current or future use of company products, without any liability to you.

14.6 The Company reserves the absolute right to revise these terms without prior notice to you other than by posting revised terms on the website.

According to the refund policy, 14.8 days after purchase.

14.7   To request a refund, please raise a support ticket from your Twizax Log in.

14.8   There are limited seats (the batch-shift quota) available in any live-online class for learners availing of the batch-shift option. Twizax may be unable to accommodate certain batch-shift requests due to a lack of seats in the batch-shift quota. When this happens, Twizax will give you the chance to join other batches where there are still seats.

14.9 Learners can use the batch shift option only once every three months, beginning with the start of the previous batch in which they took a class.

14.10 The batch shift option will be available only after 15 days from the start of the previous batch.

15.     Procedure for Reporting Claimed Infringement

15.1 If you believe that any content made available on or through the company products has been used or exploited in a manner that infringes an intellectual property right you own or control, then please promptly send a "Notification of Claimed Infringement" containing the following information to the company address. Your communication must substantially include the following:

15.2 A physical or electronic signature of a person authorized to act on behalf of the owner of the allegedly infringing work or works.

15.3 A description of the work or materials that are being copied, or, if more than one work is being copied, a list of the works that are being copied.

15.4 Identification of the specific material claimed to be infringing or the subject of infringing activity that must be removed or access to which must be restricted, as well as information reasonably sufficient to allow the company to locate the material.

15.5 Information reasonably sufficient to permit the company to contact you, such as an address, telephone number, and, if available, an electronic mail address at which you may be contacted.

15.6 A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law: and

15.7 A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

16.     Links

16.1 As you use the company products, you may notice links to third-party websites ("Third Party Sites"). This may include instructors sending links to third-party sites and/or causing third-party sites (such as study resources or online education pages) to pop up for your review. These links are for convenience only. If you use these links, you will leave the site. Certain of these third-party sites may make use of company proprietary intellectual property rights (such as copyrights, trademarks, service marks, logos, and trade names) under license from the company. Company is not responsible for the availability or content of these third-party sites, or for any viruses or other harmful elements encountered as a result of linking to a third-party site, regardless of whether Company is affiliated with the owners of such sites. Also, the fact that these links go to third-party sites doesn't mean that the company endorses or approves of the organizations that run those third-party sites or their products or services. You may find offensive, harmful, or damaging content on those third-party sites. These Terms do not apply to Third Party Sites, and you should review applicable terms and policies, including any relevant privacy policies, associated with any Third-Party Sites, applications, software, or services.

16.2 YOU AGREE THAT THE COMPANY WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF ANY SUCH DEALINGS YOU MAY HAVE ON OR THROUGH A THIRD-PARTY SITE, OR AS A RESULT OF ANY CONTENT OR ADVERTISING ON THE THIRD-PARTY SITES.

17.     Disclaimer; Warranty Disclaimer